Findings research questionnaire Essay

The seek questionnaire had essentially two circumstancess. In the front part individualised data of the client in relation to hopeing practices was included. This was done to essentially categorize the guests in personal and in bodied class. A summary of findings as a whole that is a combined candidate of both the brinks of this part is as disposed(p) below. The banking service intimately frequently exercise by the customers were deposits (64 %) drawed by Credit/ debit entry Cards (23 %). The selection of the bank by the customers was primarily based on situation followed by the image and the serve provided by the bank.This is indicated by the following destinys- Ne atomic number 18st border to Residence 34 % ? Nearest brink to Office 21 % ? Reputation of desire 15 % ? Overall blaspheme figure of speech 12 % ? Recommendation of a comrade 6 %. ? Reputation of Bank mental faculty 8 % thither was no substitute 4 % ? Any Other author (Please elab orate) Negligible Response. The response to the frequency of put on of banking run has been combined for both the Banks and is tabulated as follows- Frequency face-to-face Customer embodied Customer Daily 8 % 61 %.2-3 Times a Weeks 34 % 12 % Weekly 41 % 20 % periodic 17 % 7 % It would be seen that most of the personal customers are weekly or bi weekly customers whereas the unified customers are mostly daily visitors to the banks. This should enable us to cater for a great prevision of corporate customers in the bank, though cumulatively in numbers, it would be expected that to a greater extent than number of personal customers pull up stakes be visiting it. Preferred mode of practice session Mode Bank of china HSBC Personal Corporate Personal Corporate lucre 21 % 35 % 56 % 61 %.Physical 72 % 60 % 30 % 30 % Mobile Phone Banking 7 % 5 % 14 % 9 % It would be observed that there is greater use of the lucre and mobile banking by customers of the HSBC as opposed to those of Bank of China. On the opposite hand it is seen that more number of corporate customers in both cases were using meshing banking as opposed to personal clients, who relatively preferred forcible banking. Mobile banking as a concept has taken roots, unless it is being used primarily by personal consumers with HSBC once again providing high figures than Bank of China.In the second part of the response to questionnaire, the come acrosss of the customers to carnal and internet banking as well as banking with respective institutions has been cover separately for each bank. The analysis of the findings constitute been carried out in the next chapter. Experiences of physical banking The overall experience of physical banking has been tabulated in percentage for both the banks jointly for personal as well as the corporate customer. Bank of China HSBC The run were customer friendly 55 % 58 %.The services were timely 42 % 67 % The services were efficient 41 % 68 % There was adequate follow up of the services given 31 % 54 % The services are go bad than Internet 76 % 43 % There was a greater feeling of security than on the internet 78 % 55 % The services were more efficient than on the internet 39 % 12 % My experience encourages me to continue with physical banking services 55 % 61 % Experiences of internet banking The overall experiences of internet banking are tabulated as given below-.Bank of China HSBC The services were customer friendly 32 % 66 % The services were timely 47 % 85 % The services were efficient 41 % 76 % There was adequate follow up of the services given 32 % 59 % The services are better than physical banking experience 67 % 89 b% There was a greater feeling of security than physical banking 41 % 76 % The services were more economical than physical banking 91 % 92 % My experience encourages me to continue with internet banking services 81 % 93 %.Overall Banking Experience with Bank of China or HSBC, London The percentage responses for overa ll banking experience have been summarized as per Table below. BANK OF CHINA HSBC The bank is in truth customer friendly 54 % 67 % The services are very efficient 56 % 68 % The bank provides customized service to the customer 32 % 71 % The services are secure and ethical 67 % 81 % I will continue banking with the bank in the early 63 % 76 % Chapter 5 summary of Research